Europcar is a **** with bogus claims.

Does anyone know the process of disputing a claim by Europcar? I have been trying to get Makhosazana Sibiya, to tell me what the process is, with no luck. first she took close to two months to respond to me. now she keeps sending me the invoice, but refuses to address my request.

Europe car and my insurance are ****s, when it comes to customer service.

ps. Europcar, dont bother calling me for anything, other than telling me what the process of disputing your bogus claim is.