Europcar Ignoring Escalated Complaint – Lost Item & Zero Response Despite Multiple Follow-Ups

I am extremely disappointed with Europcar’s handling of a matter that I have now escalated multiple times without any resolution or meaningful feedback. On 25 May 2026, I formally logged a complaint regarding a pair of JBL earbuds left in the cup holder of a rental vehicle after it was returned. Since then, I have: • Made multiple calls to the call centre • Sent formal emails to customer relations • Escalated the matter to the Branch Manager • Followed up repeatedly via email • Attempted to get assistance via WhatsApp Despite all of this, there has been no meaningful response or progress. The only feedback received was a generic acknowledgment from the branch manager confirming the matter would be investigated. Since then, there has been complete silence, even after further follow-ups requesting urgent feedback. This raises serious concerns: • There appears to be no effective lost property process • There is no accountability in tracking or recovering items left in vehicles • Customer queries, even when escalated, are simply ignored This is particularly concerning given that Europcar is a preferred provider for our company, and one would expect a far higher level of professionalism and service. At this point, the issue is not only the missing earbuds, but the complete failure in communication and customer service. What I require: • Urgent feedback on the status of my JBL earbuds • A clear explanation of what actions have been taken to locate them • Visibility on Europcar’s lost property process and accountability controls • Immediate engagement from management to resolve this matter The lack of response despite multiple escalation channels is unacceptable. If this is not addressed urgently, I will have no option but to escalate this further through formal consumer and corporate channels.