Europcar ignores damage payback queries

I was involved in an accident with a rental car from Europcar in March 2017 . A 3rd party was at fault and caused the damage. My full deposit was retained to cover for the damage. The 3rd party was liable and a payback agreement was reached between Europcar and the 3rd party as well. I have made several attempts to get feedback with regards to the 3rd party damage payments and whether I would receive the refunded damage payments. Till this day, all my efforts have been in vain. I would like Europcar to explain the situation to me. Claim 972364