Europcar horrible service

Went to a wedding venue and parked in designated parking area. When we returned RHS driver window was broken but luckily nothing was ******. Followed all processed as per Europcar and now 2 weeks later they deducted R5500 for the replacement of the window. R 2482 for the window + R 847 claim fee. They state they don't do it through insurance and pay directly to Glassfit but why a claim Fee. AND they state the window was replaced at Galssfit. I received a quote from Glassfit for exact same window and the quote is R 1300. So a 90% mark up on the window + holding customer liable for a cost even if there were no factors that negate the waiver. No on at the call centre can explain or even look into the claim and no replies on email. Will never use or recommend Europcar for business and travel and advise all to stay away!