Europcar hire Cape Town

I hired a car form Euro car Cape town, on arrival it was stated that it rained the night before my collection.

I got the car on the 13 th of August, I signed for the car and went on to inspect the vehicle.When arriving at the vehicle the vehicle was completely wet and I could not properly inspect the dmages as you cannot inspect a vehicle when it is covered in water.

On the 16 th of Aug I returned the vehicle upon inspection it was noted that their was hail damage on the vehicle.I tried to explain that when I recieved the car I could not inspect for damages as the car was covered in water.

I then waited up to 2 weeks with no reply and had to call around to get some service.

Proof of my inspection was send to me with a damge report stating hail damage was found on the car.There was no rain for the duration that I hired the car but did rain on the 12 th before my collection on the 13th.

The inspection prior to mine has no date and no proof of inspection of time when vehicle returned on the 12 th.According to manager every car is inspected properly but yet no proof can be supp****.My dep was R6400.I also supp**** them with proof that the car was covered in water on arrival.

After numerous attempts and emails the manager only states their was no damage prior to my rental.But no ofiicial documented proof of inspection or time previous person hired the car was supp****.

There is no proof of the time the car was given back on the 12 th, the clerks clearly stated that it rained a lot on the 12th, the inspection report states hail damages.

Their inspection report standard in not efficient as reports do not even have dates and times on.How can I be liable for damage if they cannot supply efficient proof that the car was inspected properly and what time the vehicle was returned on the 12 as they also have a drop off zone for after hours.

Europ car needs to ensure their inspections are clearly notes and inspection reports are done properly.As I believe I’m not the only one whom has had this issue.

I will take the matter further as no clear evidence was supp**** to be able to say I damged this vehicle.