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Roger B

1 reviews | Active since Dec 2014

23 Mar 2018, 12:42

Europcar Has Still Not Refunded My Deposit After 5 Months- Unacceptable!

I rented a Car from Europcar in Mauritius 3 October 2017 and I have still not received my refund . I returned the car and after a while I noticed I did not get my R10K deposit back. This R10K was taken out of my account on the day rented. I had to make numerous attempts at contacting Europcar to enquire where the deposit was. The apologised they had not done it and where not sure why. I have made multiple follow ups since then and I have still not received my deposit. This is unacceptable and the service is disgusting.

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Replies (10)
Europcar
Europcar's reply23 Mar 2018, 13:06
Official

Good day,

Than you for your post

Although your post is on the Europcar South Africa page, please provide your rental agreement number and i will request feedback from Europcar Mauritius

Thank you

Europcar

RB
Roger B's update23 Mar 2018, 13:23
Reviewer Update
Hi, Thanks for your reply. Rental Agreement 167238. If there is anything else I can provide to get my deposit refunded please let me know.
Europcar
Europcar's reply23 Mar 2018, 14:02
Official

Thank you - I have forwarded your complaint to our Mauritius team

RB
Roger B's update23 Mar 2018, 14:08
Reviewer Update
Thanks. Your Mauritian team already know about it and have failed to resolve this for more than 5 months, that is why I wrote the review. Do you believe forwarding them the information is going to solve this problem and get my money refunded?
RB
Roger B's update29 Mar 2018, 08:57
Reviewer Update
Dear Europcar, I was informed by you Mauritian team the refund was instructed and I need to contact Standard Bank. I have contacted Standard Bank and they have said I am no the only customer to have this issue with Europcar. First I make Europcar aware they have not paid my refund, and now I am sending emails daily to get the money returned. Disgusting!
Europcar
Europcar's reply29 Mar 2018, 09:49
Official

Dear RogBon,

Thank you for your post.

Our Mauritian team is doing all they can to assist you

Thank you

RB
Roger B's update29 Mar 2018, 09:52
Reviewer Update
Well since I have not been refunded after 5 months perhaps all they can do is not enough. Perhaps someone else from Europcar needs to step in and resolve this issue, unless you would like to admit that you are incapable of refunding me my deposit.
RB
Roger B's update05 Apr 2018, 16:11
Reviewer Update
Hi Europcar, I am out of options. I cannot get my deposit refunded. I have made countless attempts to try and get it refunded and had zero success. Can you please advise me on how I can get my deposit refunded?
Europcar
Europcar's reply06 Apr 2018, 09:00
Official

Good day,

As your rental took place in Mauritius you need to contact Europcar Mauritius. Europcar SA does not have access to their system nor their banking systems

We have put you in contact with our Mauritian team

Thank you

Europcar

RB
Roger B's update06 Apr 2018, 09:22
Reviewer Update
Good Day, I am still waiting for them to get back to me. I understand it is in Mauritius but seeing you are a multi-national I was assuming you would be able to put me in touch with people that can refund my deposit.