Europcar *****elent deductions on my credit card

I would like to raise a complaint of incorrect billing from Europcar for the 16 days rental under my rental agreement is RA ********** 860, I have in record, calls made to the branch to confirm the daily rate of R212 , I have taken the matter further with the debtors team to no avail.

I have sent numerous emails to Yolanda Sithole at Midrand branch who has not responded to any of my email requests.

The vehicle was involved in an accident which has been reported to the Police, I provided the required details. My excess on the vehicle was R3830, I have sent several emails to her requesting the banking details to settle the excess fee. She continued to misinform me, that I will be blacklisted if I don't settle the excess and insisted the credit card is the only option to settle the account.

While she was away on training in the 1st week in September, I followed with Midrand branch to corroborate her story, which I got confirmation that R3830 is the excess required and I can pay at any Europcar nearby using my debit card.

Upon her return from training, 10th September she deducted R4530 without my consent. which is incorrect and a further R330 was deducted on the 13th September also without my account over and above the R2100 held as deposit.

There is a R2100 deposit, which she advised would be returned to my account. That has not happened.

I have taken the matter up with a public radio broadcaster, to advise on a way forward on this issue. I know the team will expedite as I have had zero responses from her concerning my billing or cost to repair the car, resultant additional charges or feedback on my deposit.