Europcar Fourways, Paul Mulaudzi, Excellent Service, Above and Beyond What is Expected

<p>I need to give credit where Credit is due. I arrived at Europcar Fourways, in Fourways Crossing yesterday (06/04/2017) afternoon to collect my rental car just to find out my Drivers License had expired (I had lost my valid license, long story) and as such Europcar policy is that they aren’t able to release the vehicle, I left a bit despondent but it was my own fault.</p> <p>I received a call about 3 hours later from Paul Mulaudzi, who had tried to help me prior, and he told me I can collect the car. Paul had gone out of his way to Email my insurance company and requested that they please do a ITC check to prove I do indeed have a valid license on system. He then proceeded to take the necessary steps to enable me to get the rental as quick as possible. I collected the vehicle this morning without any issues, impeccable service!</p> <p>Paul went completely out of his way, did above and beyond what his duties entail and also above and beyond what many other employees would probably have done. Europcar, keep this guy happy, its service like this that would absolutely be a determining factor for when I need to make use of a rental company!</p> <p> </p>