Europcar fails to deliver on promises.

Get this! So I am traveling from Cape Town to OR Tambo on 11 May, kulula.com decided out of the blue to change my flight to a 3pm flight. After 3 calls and alot of airtime wasted they changed my flight to BA last flight to land at 22.35. Fine I accepted this.

I arranged for car rental with Europcar, and called on Friday and this morning to confirm that I will collect car at 11pm. I was assured that this would be arranged. Arrive at Europcar counter and absolutely no one available. I called the emergency hours number *** and the gentleman says to me What do you want me to do? Come in after 6am and we can sort you out.

Now stranded, only option is to take an Uber to OR Tambo international. I'm beyond Frustrated. What can Europcar do to build trust is beyond me!