LJ
Liz J
1 reviews | Active since Mar 2019
30 Mar 2019, 11:34
Europcar fail to refund deposit after 3 months
We have rented a car in December 2018. To date they fail to supply me with evidence of my deposit refund. I've been all over trying to get answers. After 19 emails back and forth and facebook requests, still noting seems to happen. Can deposit refunds be investigated. I note on facebook similar problems persisted since 2015, and to date clients struggle with exactly the same problem.
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Replies (2)LJ
Liz J's updateReviewer Update
02 Apr 2019, 18:10Thank you my query was now resolved within 3 days. It was such a pitty I had to go the Hellopeter route in order to get it done. But thank you Europcar, besides my administrative query the other service you provided were very good. Kind regards Lizette
LJ
Liz J's update02 Apr 2019, 18:10
Reviewer Update
Thank you my query was now resolved within 3 days. It was such a pitty I had to go the Hellopeter route in order to get it done. But thank you Europcar, besides my administrative query the other service you provided were very good. Kind regards Lizette
Europcar's replyOfficial
15 Apr 2019, 11:27Good Day,
Thank you for affording us the opportunity to look into this matter for you.
I am happy that we could resolve the matter for you.
Thank you
Europcar
Thank you for affording us the opportunity to look into this matter for you.
I am happy that we could resolve the matter for you.
Thank you
Europcar
Europcar's reply15 Apr 2019, 11:27
Official
Good Day,
Thank you for affording us the opportunity to look into this matter for you.
I am happy that we could resolve the matter for you.
Thank you
Europcar
Thank you for affording us the opportunity to look into this matter for you.
I am happy that we could resolve the matter for you.
Thank you
Europcar