Europcar ******ion: Beware

We rented a vehicle from Europcar in George and handed it back in Cape Town. On receipt of the vehicle, damage to the back bumper was clearly indicated on the Quality Control Form that we received from Europcar. On return of the Vehicle to Cape Town, the same damage was noted again but we presented the Quality Control Form indicating that is was previously recorded by George Europcar. Much to our surprise, Europcar simply went ahead a few days later and took almost R10 000 off our deposit for the damage - that we had absolutely nothing to do with. Our dispute claim has been fruitless and the response simply: Europcar George recorded a "chip" on the back bumper and Europcar Cape Town recorded a "crack" - so we must have caused the difference..... on the exact same position on the bumper, with no other damage to the bumper. I find the matter shocking and totally unacceptable as we often travel to Cape Town and always use Europcar because of their association with Discovery Health. Dealing with a reputable international company one would not expect to be so vulnerable however, it seems Europcar does not trust even their own documentation and gets lost in the translation of their own Quality Control Systems - at the expense of non-suspecting customers, naturally. Never accept a vehicle with any damage on, you will end up paying for it. I cannot help to wonder, how many other poor trusting customers had to pay for the very same damage on the back bumper of that Hyundai Bus.....? If anybody has any advice, kindly assist.