Europcar exploiting customer

Firstly, they failed to explain that I was taking the FULL insurance on the car hire, when I was under the impression that it was the customary large deposit, which is reversed upon the safe return of the vehicle. The four-day rental therefore cost me approximately FOUR times as much as the original quote, which I paid for well in advance. I have never, in all my years of car hire, opted for the insurance - always preferring to carry that risk myself. <br> <br> Secondly, they have debited my credit card for a \Traffic Offence""