Europcar don't use them

My Assurance company has rented me a car with them, after my car was ******, 25/10/2020 I have paid the deposit of R1300, but I am not getting the depositback since 15/11 don't trust them specially, Nicole Lotter and her manager Andre Botes he is only a manger and not the CEO, I think my deposit was ****** now they investigate my Nedbank account since last week, I have told them I haven't receive my deposit back and even send them statements of my account, they say now I must wait until 24/12/2020, for the investigation to get completed don't trust Europcar they are dishonest and are not doing well they have retrench a lot of staff, their staff have told me. They also never forward me feedback, I always have to ask them for feedback lets see if the CEO will contact me I have ask Niccole Lotter for him to contact me.