Europcar doesn't return deposits

<p>My wife had a hire car from Europcar whilst her car was in for repairs.</p> <p>I'm going to skip over the part where they delivered the car to the wrong side of Pretoria (and insisted it was somehow our fault)</p> <p>At the time of delivery of the car, a deposit was paid (which they demanded in cash, despite originally saying it could be paid by card).</p> <p> </p> <p>Four days after the return of the car as brief invoice was emailed indicating charges for "toll" deducted against the deposit, the problem is that there is no itemised statement indicating where these charges were incurred or on what dates.</p> <p> </p> <p>Further, the charges are significantly higher that what could actually have been incurred.</p> <p>The charges are also not an increment of the actual charge at the exit used</p> <p>A week ago I emailed the address listed for further info and a statement , they have thus far failed to respond in any way.</p> <p> </p>