Europcar does not want to take accountability and *****ed me almost R20 000 without permission.

Hi I rented a vehicle with europcar today the 26 march 2025 at 08h30. My rental required deposit was R6172.70 upon payment of this I later found that I was billed twice for this rental. I later called the contact center to find out how long does it take to reverse the funds. Only to be billed again the third time. This rental for two days, I was billed roughly R18 430 for this rental only. At the branch I was informed that it was reversed. The rental branch manager went as far as she could. Otherwise I believe europcar as a company can do way better in providing support, than me having to fight with the branch for a matter that can be resolved if everyone play a role. Ay man. Bt the inconvenience is that I have bills, I had commitments and I had errands but I am R12 340 short. Which Europcar is keeping without my concern nor permission. I've tried to call during da whole day to find out how do I get help because I cannot wait 72hrs nor 48hrs or 24hrs. This is a personal matter apart from that the people I had spoken to over the phone were rude and did not take my matter serious. I have been renting vehicles every month with europcar without any compensation nor courtesy of appreciation. How do I explain on my payday that I hv no money to pay awaited bills and pay my children's transport. We take dis to court there is no way or explanation reasonable that will make europcar win this. This is abuse and harassment. On what I had to go through today. The vehicle I rented, I have no use for it without the funds. In the end I still have to pay for this rental. And please do not refer me to the branch, the branch cannot assist any further. All I ask is for head office to respond in time.

I had to cancel reservations, missed debit orders, cancel bookings, cancel travel arrangements.

All I keep hearing is plz allow 72hrs for matter to be fixed... This is *****, *******, ******ion, abuse of power.