Europcar does not follow up and Respond to Emails

Very Disappointed with Europcar. I have logged a query with them after they said i own them money. Now they have escalated m account to Debt collectors and want to get me black listed without fully explaining to me or giving me feedback on a query, this is unfair and very unprofessional.

Even Worse the Polokwane Branch is unprofessional and never willing to do their work. Especially the afterhours number. i rented a car and they say i returned it late. they are unwilling to investigate after i told them the car was returned on Saturday reason being i was told by the guy on Friday from Polokwane they are close as they close early on Friday and this is before 5pm