Europcar do not honor their refundable deposit promise.

I just want to warn every person out there about Europcar. Be very careful of them. I will advise Never to make use of them. I was given a rental vehicle from them due to an insurance claim. a R 2500 refundable deposit was payable. Upon return, I was informed refund will be in my account between 5 to 7 working days. I was paid R 1108.20 short. Upon a lengthy querying process, i was promised that the balance will be paid to my account between 2 and 10 working days. Needless to say, the 10 working days came and went and no payment received. Their service is SHOCKING. NO feedback, their Customer Relations Officer, Karabo Lekokotha makes empty promises. Their MD, Martin Lydall was copied in in all my e-mails, NO Reply from any of them and two other people Andre and Nomsa also are missing in action. Thus, Europcar is quick to take your money, but lack the same urgency when having to pay your money back. This borders on *****ing in my eyes. Be VERY careful of this company, rather make use of another rental company. If your Insurance company want to give you a rental vehicle from them, don't accept the vehicle, demand a vehicle from another rental company.