Europcar do not care about its customers.

I make a booking. I arrive at the airport. The queue time is absolutely **********, and there I was, wishing that I instead used another company, as all of the other lines around me from the other car rental companies are moving. No one walks up the line, explaining what is happening and why there is a delay. That should have been my first red flag.

Finally, I get to the front, and for some reason, I have to fill in ALL THE INFORMATION I have already provided in the online booking. I have to write it down. I get a smaller car than I booked - but at this stage, I just want to get out of there. The tank is not even filled up - it's just under 3/4 full.

After my trip, I return with the car, tank full. I get reassured that Europcar will be in contact with me in the next 48 hours. Three weeks later, I am still waiting. The help via the chat on the website is EXTREMELY limited, to the point where they can basically just give me contact details - which I am not able to get through to! A ticket was created by sending an email to the email address, and sure enough, nothing happened after that. I call the provided customer service number, and after a while, it just dies on me.

NEVER, EVER in my LIFE will I use Europcar again, and I will certainly NOT recommend anyone else to go through this hellish experience, its absolutely infuriating. use any of the other services available, I'm sure you will get 100% better customer service there.