Europcar - Disgusting Serve and Unprofessional!

A car was arranged by my insurance company while my vehicle was in for repair. The drama started when the day before I was supposed to collect the hired car, I tried at 8 or 9 times to contact Europcar on the number provided on a DM received together with a reference number. No call was received at anytime from Europcar to confirm arrangements. On the day of collection, the repair company finally contacted Europcar. They knew nothing of any car booked. After speaking to an *********** employee, who on two occasions, cut my call, I was informed that it was my responsibility to contact them, not them contact me! It was later admitted that their call centre line had been down! They claimed to have called my number a few times and the call was cut ......... how is this possible when they had an incorrect number for me?? It eventually transpired that I had to arrange my own transport to collect the vehicle from their depot. Five days later I receive a call that I must go to the depot and have the car licence changed as it was expiring in two days? Why would they hire a car out with a licence about to expire in a few days???