Europcar Disgusting people abd service

I hired a Fortuner from Europcar Cape Town. When i got there they booked me a bakkie. The booking took 9 days for them to confirm. When i got to the offices they tried to put yhe blame on me after hearing the recordings they realised they were wrong. Left my 5 kids and wife waiting in the cold for 1 hour. They neither apologized to me and neither did they offer to upgrade or get another vehicle for me. This is the most disgusting service i ever received. I will never use Europcar anywhere in South Africa or the world. I had to then get a Uber to go to my hotel. I also had to organize an other car the next day as all the car hire companies had no cars. They had no feelings for my kids who came to Cape Town for the first time. Disgusting company and disgusting service. Please don't use this company. I will also report them to the ombudsman.