EUROPCAR _ DISGUSTING CUSTOMER SERVICE

Wow where do I start. We use a broker for our insurance who I have to say has been great its just a shame that they don't have any sway when it comes to this and that we all just have to suck it up! I pay for car insurance and as part of this I am offered a hire car when my car is in for repair. Long story short someone drove in to my car and it had to go to the bodyshop to be repaired (after this experience think I might have to book myself in!) Anyway received an email from Europcar with no heading no dear sir or madam no intro paragraph no thank you for using us etc.... just their terms..... stating they take debit card/credit card or cash of R1800 this is apparently to cover a full tank of fuel should you leave it empty!! How may cars take R1800 worth of fuel I ask myself. Anyway booked to meet me at the bodyshop for 9am - they pitch at 10.15 saying they are short staffed. Won't take a debit card (I dont have a credit card) as per their email unless I drive with them to the office in Cape Town - so they are over an hour late, email is wrong and they dont take a debit card!! What sort of company is this? We have some of the best technology in South Africa and even the smallest of companies carry YOCO or similar but no I have to get in to a car with a stranger in COVID times and spend over an hour or so going to town so that they can take a debit card in their on site machine..... after they told me they do take it. No ways was I getting in to a car with a stranger. They keep pushing me for cash. I am now sitting at home 1 and a half days later still with no car (that as I said earlier I pay for covered in my insurance) I have lost time at work and they offer no flexibility at all. They dictate the terms and thats it there is no flexibility, just because MUA get special rates I am not entitled to go elsewhere to hire a car. I wouldn't use this company if you paid me they have no customer care their staff are rude and they just dont care. If you need to hire a car please think twice about this company!