EUROPCAR dealing with fines

I received a fine for R100 but Europcar charged me R405 for ADMIN and did NOT PAY THE FINE. The car I hired was disgusting and when I went to try and change nothing else was available. I hired the vehicle via DISCOVERY but will have to review who I hire from in the future. This feels like theft rather than service. Discovery should be aware of how this was handled and look carefully at their choice of partners