EuropCar - completely Ignore their Clients.

We rented a vehicle from the CPT Airport branch. We were involved in an accident 25 km from the airport which was not our fault an completely unavoidable.

We had to follow up with EuropCar but heard nothing. Suddenly out of the blue we get an email demanding payment and given a time frame of 7 days. On the website the excess was stated as R 15 132, but when invoiced we now owe R 35 000.00! I have a whole lot of questions regarding the amount demanded, but no one is getting back to us. The service level at EuropCar is absolutely terrible and all they seem to care about is sending invoices and keeping quiet.

I have been trying non-stop to get hold of someone who can assist, but I am pretty sure the next time I hear from them, is when the 7 days is up and they demand the payment.