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Oleksandr L

1 reviews | Active since Sept 2018

29 Sept 2018, 19:19

Europcar cheatting their clients

Europcar cheatting their clients - do not mentioned while online reservation about insurance which in fact the same amount as the rent amount. Do not inform on the docs properly and eventually charge you indicating that you missed something. It was first and definetely the last time of using thit rent car provider. Be carefull and make a choice based on other people feedback! there are a lot of better local providers.

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Replies (3)
Europcar
Europcar's reply01 Oct 2018, 10:17
Official

Good day,

Thank you for your post

Please be so kind as to provide your rental agreement number in a private message in order for us to assist you

Thank you

Europcar

OL
Oleksandr L's update01 Oct 2018, 11:20
Reviewer Update
Dear Europcar reps, please talk to your customer service and responsible on fb, I have wrote the complaint on 20th of October and reminder on fb + feedback through survey. It was reply that I will receive the feedback, but unfortunatelly untill today it is no answers from company's side. Talk to your colleague.
OL
Oleksandr L's update01 Oct 2018, 17:42
Reviewer Update
Dear Europcar reps, please talk to your customer service and responsible on fb, I have wrote the complaint on 20th of October and reminder on fb + feedback through survey. It was reply that I will receive the feedback up to 7 days, but unfortunatelly untill today it is no answers from company's side. Talk to your colleagues.