Europcar Cape Town International - still waitng for my refund

<p>Wow this is rather pathetic service from your branch at Cape Town International branch.</p> <p> </p> <p>I returned a car on 29 November 2016 with a scratch on the plastic wheelcover. I was told that someone would phone or email me about the cost for it.</p> <p> </p> <p>I hadn't received any feedback and I happened to be returning to the aiport on Thursday 15 December so I went in and spoke to the manager who said that I should have already received the refund and gave me the breakdown of the cost of replacing the plastci wheelcover. I was then sent an email that eveing stating that the refund would be done.</p> <p> </p> <p>Its now the Wednesday 21 December and I've just phoned them again and spoken to the manager who was surprised that the refund still hadn't been paid. I was told that she would phone me back but still nothing.</p> <p> </p> <p>I wouldn't recommend using them after this kind of running around that I've had to do</p> <p> </p>