Europcar Cape Town International Airport

I booked a 4 door sedan at Europcar Cape Town International Airport. Arrived on Friday 27/10/2023 and was helped by Zola. Zola indicated that the keys to my booking could not be found. He came back with the keys to a 5 door hatchback. I requested to talk to the manager. Manager indicated that the vehicle I am getting is an upgrade to an SUV

When I got to the vehicle it was clearly not a SUV but a hatchback (Nissan Magnite). Phillip was the inspection officer and he indicated that since it is raining we are not going to complete an inspection. I argued with Phillip about the car being too small for 4 people with luggage but he insisted everything will fit and this is a new car. He pulled the car out of parking next to the roof and assisted in squeezing our luggage in the small boot. He wrote something about raining on the delivery note and again said I don't have to worry about inspection, he will write that it was raining.

As we drove off it immediately became apparent that the car is not new (35,000km), that the wipers are faulty (in the rain) and that the left rear tire is deflated. I inflated the tire at the BP outside the airport.

Upon return the vehicle was collected by Pamela. I explained everything as above to her.

Now I receive an sms stating that I am to be charged for a windscreen chip!

I am extremely disappointed in Europcar. There is also no way to speak to someone at customer service.