Europcar Cape Town International Airport

Waiting for more than a month to settle my deposit refund. Excuse of a scratch that the photo's are not clear, no date or time on pictures send by mail. Only photo send with date was dated two days after I have returned the vehicle. Anyone could have scratched the car in two days time. My complaint on day of collection on Tempest hire slip: new car full of scratches. On day of of rental request the deposit hold was R5,600 ; at day of pick up the Tempest Hire office told me the holding deposit was R7,100 and know I am waiting for more than a month to sort this scratch claim and pay out.