Europcar Business Strategy to generate money in unfair manner from clients SUCKS!!!

Think twice before renting a vehicle from Europcar. A vehicle was rented by Mercedes Benz for me at Europcar. According to them they only had a Mercedes Benz availible. This vehicle had no spare wheel which I was not made aware off. I got a puncture contacted them and requested for them to bring me a spare wheel. Apparently this was not possible and they insisted to bring me another vehicle and fetch the Mercedes with a tow truck. I made it clear that I am nort prepared to carry the costs of a tow truck just because of a flat tyre. Reveceived an invoice for R 11 800 for fixing a flat tyre. When requesting an explanation for items charged for on the invoice you are bluntly ignored. Waited 3 hours next to the road. Looking at other complaints on social media it is clear that is their business strategy to generate an income in a ********* and unfair ways from their clients. My experience it is blatent theft from clients in a planned manner. The previous vehicle was given to me with a damaged front tyre which nearly costed my life!