Europcar Birmingham Shoddy Service & Cars

I have listed below the original complaint sent to [Email Removed]<br> and to [Email Removed] (Joanne Stark) - Zero Response<br> <br> Upon collection, I had to point out the following to the dispatch official :<br> <br> o Car had a number of scratched (all over & specifically all down one side)<br> o Car was not cleaned properly inside or out.<br> o Car stank of cigarette smoke.<br> o There was a cigarette burn through the fabric on the rear seat.<br> o One of the straps holding the boot compartment cover, was broken.<br> o Car had over 27 000 miles on collection.<br> <br> <br> I was offered another car, but would have had to wait for an unacceptable time period for one<br> <br> Whilst driving the car, I experienced & tolerated the following :<br> <br> o Front left passenger window occasionally problematic winding up & down (using either passenger or driver control)<br> o Car would occasionally roll back slightly when pulling off on an incline (So the \hill assist"function had a problem)<br> o Car would sometimes have slight shudder when pulling off at low speed.<br> <br> I furthermore didn't consider the assistance from staff up to standards"""