Europcar Billing *****

From day one when I went to collect the car everything was sideways, stood in the queue at Europcar arcadia for 2hrs, heavily pregnant and nobody offered a seat. Only one person was assisting customers the rest were just roaming around aimlessly.

Finally got helped, did the car checks and left. When I returned the car 4 days later I was told there was a scratch of which was clearly shown on report before I took the car. Nonetheless I acknowledged it. 2 days later my account was debited and everything was fine.

Now a month later, my account was debited again, this time foe R6000. Goodness me, no explanation, no SMS, no email. I call the call center and they said it's for etoll and petrol. How do those things cost R6000, ****** hell. I asked for a statement 3 times and received nothing.

They are refusing to bring back the money. They can not debit me twice. This is just unacceptable. I've been thrown off budget now.