Europcar Bad Service

We booked a Polo Vivo vehicle or equivalent @ R7 500.00 for 10 days on a Super Waiver cover. Upon our arrival at CTIA, we were offered a small 3 door vehicle, which is not the vehicle they advised is available in the range we booked from. We were advised that there are no manually transmitted Polo Vivo or Hyundai vehicles available to hire nor any other vehicle equivalent to the offer. We discovered that, out in the car park, there were more than10 Polo vehicles yet the assistant refused to acknowledge this and opted to offer us a Hyundai i10. We refused this offer and insisted that he comes out with us so we show him the many Polo vehicles there were. The Assistant **** about availability and wasted our time. This is a clear indication of ripping customers off.<br>