Europcar... BAD everything!

<p>We decided to rent a car for the first time and since we have Discovery Vitality Europcar was the cheapest (or so we thought!) upon checking out the car from Europcar King Shaka we were told to inspect the car. I just started the inspection and a Europcar enployee took over and did it for me in about 15sec. Obviously being on holiday I did not doubt the inspection and we were away. Upon our return another employee did not take a second to tell us there is a bump on the car. We were astounded and couldn't believe it, we were in no incidents and tried not to park close to anyone. We actually only parked next to another vehicle outside the B&B twice and once we left before the other vehicle owers returned. I filled in an incident form and stated that.</p> <p>A week later after I phoned 3 times (only once did they pick up their phone) I just got an sms that they tried to take money from my card, luckily the bank declined the transaction. I got such a shock, does someone have my details? I got a very upsetting mail a few minutes later from Europcar that I owe them money, without any explanation or invoice, incident/investigation report. Obviously I rep**** in anger. A few days later I got a report and some CCTV photos, not taken at the same ange at all (which looks a bit blurred on "bumped" location(s)). The report states that there are suddenly 3 bumps that I have to account for.</p> <p>The invoice which amounts to a ridiculous total includes R30 for one toll where the e-tag went off, Refueling costs (I filled the car at the closest garage to the airport) and a few other money making scheme amounts added to the bill.</p> <p>Then two days later I gracefully got two other invoices from them both with different values, nice! </p> <p>I will never recommend Europcar to anyone or use them ever again even if they are the cheapest.</p> <p>Europcar King Shaka Airport is out of control and it is clear with the numerous reviews on Hello Peter that it a continuous issue. </p>