Europcar are out to nail you by ANY means possible

I had a 30-day car hire with my car being written off. Car was 2 hours late on return. No call in advance or anything to say it had to be back at X time or day. When i collected I waited an hour in their premises as the car wasn't even on site. Charged an extra day and a R380 valet for a bit of dog hair (very little) in the car boot. They are out to nail you. Disgraceful. Wasnt given a copy of my contract either. Very unfriendly check-in lady also. Will never let my insurance company use Europcar ever again.