Europcar are ****mers

I rented a vehicle last week through Discovery and Europcar and was quickly helped and given the keys. No one inspected the vehicle and I then went back to ask the guy that assisted us where the report is. He said that it was sent on whatsapp. On whatsapp the report was received and almost every panel and mirror and wheel had an issue on this report. I did not receive pictures on whatsapp so could not verify that all marks and scratches were accounted for. It was quite shocking how badly damaged this vehicle was. There was no incidents on the vehicle but when I returned the vehicle I was told that there is a new mark on the wheel cap. This was quite surprising especially given that that wheel already was flagged as being damaged. I then received a *******ed report in my mail box and a whatsapp saying that a claim is lodged. How can a claim be lodged if there was no incident and where is the proof that this "new" mark did not exist before. This is a ****. And why if there are claims did I get a very damaged car where nothing was fixed. This is not on. This is a way for Europcar to hold the deposit and make more money. DO NOT USE THEM EVER.