WM
Wesley M
1 reviews | Active since Mar 2009
31 Aug 2015, 12:57
EUROPCAR ARE CHEATS
I returned your vehicle on 22nd July. It is the 31st August and I have to date not recieved any refund. Is this how you do business because if I didnt pay the deposit you would not have given me the car.<br> <br> THIS IS PATHETIC and unacceptable.<br> <br> Your call centre also never answers. I hold for hours!!!!! ***
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Europcar's replyOfficial
01 Sept 2015, 10:16Hello Wez,
Hi Wesley,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
We have responded to your complaint directly, your refund was paid on the 27/08/2015.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Customer Services Supervisor
Hi Wesley,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
We have responded to your complaint directly, your refund was paid on the 27/08/2015.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Customer Services Supervisor
Europcar's reply01 Sept 2015, 10:16
Official
Hello Wez,
Hi Wesley,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
We have responded to your complaint directly, your refund was paid on the 27/08/2015.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Customer Services Supervisor
Hi Wesley,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
We have responded to your complaint directly, your refund was paid on the 27/08/2015.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Customer Services Supervisor