Europcar Appalling Service

I went to collect my courtesy car yesterday and they gave me an old Suzuki Swift with a battery problem and a terrible stench. I drove the car from the Eurocar Mogale City to my house and made sure to switch off the lights. This morning when I woke up to go to work, the car wasn't' starting. We tried to jumpstart it but the battery refused to start, I had to take a R400 Uber to work. I've been calling them since 7:30 and been transferred from pillar to post and all of them Katleho and her team promised to call me back, but no one has called back and it's now 16:20. I had to call my insurance to call Europcar head office who also, some of them left me hanging. Now I'm stuck at work and none of the branches are able to assist me. I'm now the only one left here at work. this is the worst service and shows disrespect for customers and their time. It's deplorable.