NB
Nicolene B

1 reviews | Active since Feb 2022

22 Jan 2024, 12:20

Europcar and Tempest keep deposit back and give no proof!

A few weeks ago I wrote a review on this a.w.f.u.l company. Tempest are pilferers and steels money. I have been guaranteed by Europcar that they are looking into the matter. But a couple of days ago I suddenly get an email stating the car I hired in December was in an accident and I must fill in a form. I was NOT in an accident and for some reason no proof can be supp****. When I dropped the car at Tempest at Cape Town International Airport I walked around the car with a woman who did checks together with me. She found nothing wrong. So I handed over the keys. I have 3 other people who were with me as witnesses. Later that same day I got a form stating the car is damaged. And that I need to fill in forms etc. The car was NOT damaged when I returned it. And when I request for photos as proof it gets ignored. On Friday I get an email that the car was in an accident! I returned the car on 23 December 2023! I want my deposit back. There is no proof that the car is damaged. I will never ever hire from Tempest or any Europcar company. I would rather walk.

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Replies (3)
Europcar
Europcar's reply22 Jan 2024, 16:02
Official
Good Day Nicolene 
Thank you for reaching out to us. Please share your RA number (reservation/reference number) with us. We will escalate your query with Customer Services to assist. 
NB
Nicolene B's update23 Jan 2024, 08:14
Reviewer Update
Another thing - this has already been reported and I have already been assured that this matter is being investigated. I even received a call a few weeks ago that this is being looked into. It has been a month and I have no idea what is going on! I need my deposit. It is not small money!!!! This is getting ridiculous.
Europcar
Europcar's reply31 Jan 2024, 09:07
Official
Good Day 
We apologise for the experience you received from us. We have escalated your query to our Customer Services team to investigate. One of our agents will be in contact with you to provide feedback.