Europcar - ***** alert!!

I had the absolute worst experience with this company. My vehicle was in for repairs and I timed the repair with an international trip to keep my rental car period down to a minimum. I had the 1st vehicle for 3 days, it was returned at OR Tambo and I had refueled by the Engen at the airport. I gave the slip for the refuel to the person assisting with the return, he inspectes the car and said everything was in order. A week later I received an email stating that there is a R140 refeul charge deduction since the car was not full??!!

Apon my return to SA I had to collect another vehicle at the airport. I drove it for 17 days and when I returned it I filled up 400m from the Hatfield depot. I gave the slip of the refuel again to the customer service agent and mentioned of what happened previously and asked that they check and confirm the vehicle was full... They assured me that all was in order with quite a condescending attitude.

A day later I received yet another Refuel charge for R130 this time!!

I am absolutely shocked by this *****ulent behavior from this "international acclaimed" company! Either the company is *****ing these "small" amounts from each clients deposits, or it's the staff that has found a loophole by filling a seperate container with 5l of fuel, and charging the client for it!

No reply on any of my complaints...

Shocking!!