ZC
Zanap C

1 reviews | Active since May 2020

23 Mar 2023, 15:04

Europcar

First for women send me this"Kindly note that we have received feedback from Europcar, and the issue has been resolved.

We will be billed for the full 42 days rental use.

Please see breakdown below from Europcar regarding the refundable deposit:

The client paid dep R1711.00 Europcar will deduct Windscreen and tyre waiver: R1260.00 (opted in by client when vehicle was collected) Document Admin Fee: R50.00 (standard fee payable) Damage - Right front hubcap scratch damage: R212.75 Therefore, as per above calculation client will only get R188.25 back.

Kind Regards

Hayley Oppel

I try contact Cheryl at Europcar regards this but she still didnt reply

[03/22, 5:43 pm] Zanap.: Unfortunately i dont agree on Europcar to deduct Windscreen and tyre waiver: R1260.00 as i did make a seperate payment on the day of collections for a 30 day. I did not ask for extra days to be added. Document Admin Fee: R50.00 (standard fee payable)

Damage - Right front hubcap scratch damage: R212.75 was also deduct already from my account [03/22, 5:46 pm] Zanap.: You guys really need to keep track on your agreement and deductions with client . I already try for months to sort this matter. [03/23, 2:02 pm] Zanap.: Hi im really disappointed in your communication service [03/23, 2:03 pm] Zanap.: I been leaving messages and even phone your office but you dont reply or phone me back

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Replies (1)
Europcar
Europcar's reply23 Mar 2023, 15:57
Official
Good day 
Please check email. I have sent you a massage