Europa Car ****

Item: Europcar
Rating: 1
Author: Ipfi N

I hired a car on the 7th of July, Returned the car on the 8th of July 2018. Monday the 9th I am told that the car had a scratch and needs to be sent for fixing. I have been communicating with the branch regarding my deposit which has been withheld by Europa Car. Now I am told the car was fixed and back on the road the same week. But I have not received my money back nor the invoice for the minor damaged which is suppose to be covered on the super waiver option. Whilst their car continue to make money for them, I am struggling to get my money back.

Helpful (0)

Replies (4)

Europcar's replyOfficial

31 Jul 2018, 14:06

Good day,

Thank you for your email

I believe your matter is being handled

Thank you

Europcar

Europcar's reply31 Jul 2018, 14:06

Official

Good day,

Thank you for your email

I believe your matter is being handled

Thank you

Europcar

Ipfi N's updateReviewer Update

31 Jul 2018, 14:38

Being handled by whom? Its been over 5 days now and nobody is keeping me informed. This will be my last time in using your service. How do you keep my money whilst the car being claimed is damaged is in use and making you more money whilst I suffer!

Ipfi N's update31 Jul 2018, 14:38

Reviewer Update

Europcar's replyOfficial

31 Jul 2018, 14:56

Good day,

please be so kind as to provide your rental agreement number in a private message

Thank you

Europcar

Europcar's reply31 Jul 2018, 14:56

Official

Good day,

please be so kind as to provide your rental agreement number in a private message

Thank you

Europcar

Ipfi N's updateReviewer Update

31 Jul 2018, 15:11

Same request was made last week , deal with it here ********** 87 .

Ipfi N's update31 Jul 2018, 15:11

Reviewer Update

Same request was made last week , deal with it here ********** 87 .