LM
Lucky M

1 reviews | Active since Apr 2015

05 Jun 2018, 14:40

Europ Car Games of *****'s and *****

I have tried calling you with regards to this issue which I’m not happy about. Upon returning the vehicle I and the receiving lady at your East London Airport checked the car and everything was in order, except for the fuel gauge which I did raise with lady that even after filling up the car the fuel gauge dial was somewhat faulty to an extant I even gave her the receipt of the refuelled petrol.

72 hours after I have returned the car I get a phone call from a gentleman claiming that the car had a HUGE dent on the front Bamber, please do take note that a return inspection was conducted and no faults/damages where found except for the fuel gauge issue. I find this highly unacceptable.

Today I also got an SMS notification about my account being handed over ill also take it up with my legal team. an email I sent to Nthabiseng Mathibela on the 26 march 2018 hasn't been responded too as well.

0
Replies (3)
Europcar
Europcar's reply05 Jun 2018, 15:11
Official

Good day,

Thank you for your post

Please be so kind as to provide the rental agreement number in order for me to assist

Thank you

Europcar

LM
Lucky M's update05 Jun 2018, 15:34
Reviewer Update
Hi herewith Contract Number: ********** 279 Tax Invoice ********** 4
Europcar
Europcar's reply06 Jun 2018, 08:36
Official

Good day,

Thank you for your response

A representative will be in contact shortly

Thank you

Europcar