CS
Colin S

1 reviews | Active since May 2018

28 Feb 2024, 23:48

EUROBCAR is a name better suited for the BAD SERVICE - I am back to AVIS

this was a KingPrice Courtesy Car. Because the repair shop took 3 weeks instead of the 3 days they stated. At ORT Europcar I was just given the keys to collect the car. no checks. no check signing the checklist. when i returned the car staff picked up a scratch that was spray painted and I was asked to write a report on it. I Said in the report that a scratch was on the car when I collected it and they should show me the checklist I signed showing no scratch(checklist does not exist). A week later I got an invoice of approx R4000 to pay for the scratch and an extra day rental. Was then called and emailed and asked to write an email AGAIN stating what I said in the first report. Did that and after 5 emails asking for feedback, no response. Then after all that and 3 weeks later I get a call asking about the payment, Explain Again. then 2 weeks later I received a call from the debt collector for the payment. I just read so many of the same stories here on HelloPeter.

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Replies (1)
Europcar
Europcar's reply01 Mar 2024, 15:22
Official
Good day.

Thank you for reaching out to us. 

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Kind regards
Europcar