Emergency response was never present but months later stoarge fees are required.

I need this escalated to someone senior.

Matter Number: ***, Creditor: Europcar Cash Claims.

On 19 December 2025, while driving a Europcar rental to Randfontein, I hit a pothole and the car overturned. By God's grace I survived.

I called the Europcar Assist emergency line repeatedly. Nobody answered. Calls to the local assist team were dropped again and again. In the end, a First Help vehicle and passers-by helped me, and I had to hand the car to them so I could get to hospital and file the accident report myself.

That evening, a night shift manager called to apologize for the service failure. I then went to Braamfontein, paid my excess in full, and took a replacement car.

Now Europcar is charging me storage and logistics fees for a recovery its own assistance service failed to provide.

I have disputed this in writing many times and spoken to six or seven consultants, team leaders and managers. Each promised to investigate. Nothing has been resolved.

Instead, the account has gone to Nimble Group, which is now threatening to list a default against my name, for charges I dispute and that remain under investigation. I'm asking Europcar leadership to review this personally and stop the collections action until it's resolved.