Easy Refund

Car rental companies are usually a headache to deal with, but as a frequent complainer on this site I thought I should report a good experience for a change. On a recent trip to PE we collected a car a little before the contracted pick up time and delivered at contracted delivery time. This resulted in us being billed for an extra day (even after the person at the desk said it wan't a problem). When the invoice came with an extra day charged, I phoned the call centre ready to fight for a refund, only for my call to be taken by Anthea. She was very friendly and efficient and lodged a claim for a refund with a great attitude. She noted how short the difference in actual times to booked times were. Refund came through before the time frame she said we could expect it. So nice to deal with a call centre agent like that. Thanks guys, thanks Anthea.