1 reviews | Active since Apr 2017
Double the Car Deposit
<p>When I booked my car for the 9th June in Durban my costs were:</p> <p>514.00</p> <p>-128.50 Vitality Discount</p> <p>=385.50 + vat and admin fee</p> <p>Car deposit R1776.00</p> <p> </p> <p>Durban office took off R3379.25</p> <p> </p> <p>When I questioned the amount I was advise that thier poilicy had chganged, however, I was not informed of this via email.</p> <p>The car I recieved and above normal damage and had a light streering shudder.</p> <p>I fulled up at the airport, handed in the reciept, however, was charged to full up the car, charged a service fee to full the car although it was full and could not take any more petrol.</p> <p> </p> <p>Kinbdly advise why I was not informed of the double up of the car deposit, why I was charged for Fuel when it was full.</p> <p> </p> <p>Regards</p> <p> </p> <p>Giovanni</p>
Dear Giovanni
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Europcar - Customer Service
Dear Giovanni
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Europcar - Customer Service
