1 reviews | Active since Oct 2017
Double deposit problem
I have rented a car via Europcar and I'm sure that I have never ever going to use that company again. It's been a week since I delivered that car but I'm still waiting for my deposit. ( The officer said that it will be only 2 or 3 days.) Furthermore they took double deposit and now I cannot use my credit card. As I expected they don't reply my emails about that situation. When you decide to rent a car, I suggest you to choose another option.
Dear Zeynep
Thank you for bringing this matter to our attention.
Please note we will be in contact with you shortly to get more details of your rental i.e. reservation number etc.. in order for us to redirect your complaint to the relevant Europcar branch manager.
Yours personally
Europcar - Customer Services
Dear Zeynep
Thank you for bringing this matter to our attention.
Please note we will be in contact with you shortly to get more details of your rental i.e. reservation number etc.. in order for us to redirect your complaint to the relevant Europcar branch manager.
Yours personally
Europcar - Customer Services