DONT USE THEM, THEY WILL FORCE U INTO COURT FOR YOUR DEPOSIT

Terrible service, a month later longer then my rental period and no deposit back,

So for some context the support department is pathetic at best, I got a rental from my insurance company from them, the car had a window chip which I confirmed with the inspector At the OR Tambo branch

After my returns they indicated that there is a chip I told them the inspector indicates he knows about it, 2 says later suddenly he has no knowledge of this chip but whatever it should be a R250 deduction from my deposit not a problem regardless

I email them telling them to just deduct the funds and forward my deposit they tell me there is a claims process that needs to happen

I fill in the forms for them and to much of my surprise I wait a week no response I think okay it's the claim, end of week 2 rolls around is end a email no response okay I'll give it 3 working days

The 3 days are up another email no response week 3 comes no response to my emails I start contacting them on their website no response, week 4 I'm trying to contact on social media ll available emails no response no word on my deposit

Now current day I'm forced to make reviews and approach the small claims court to retrieve my money, I know my money will be returned when the proceedings are finished but what kind of rental company forces you to use a court case to get your deposit back.. I can't understand it their rather pay my deposit + some and legal fees to give me my money back rather then just process what is required and move on.

I would not recommend this company it's sad how bad of a service and process this has been probably the worst experience I've had with any company ever