JM
Juneberries M

1 reviews | Active since Aug 2018

04 Aug 2019, 22:03

Don’t use Europcar they **** customers

********! I booked my car and my flight was delayed so when I get to collect my car it was dark and the guy gave me the car checklist without checks and the guys who have to check were not there. I checked muse and there was nothing I could see with my eyes. I drove away and after 3 days I come and I’m told there’s a scratch which I did not make! They send me an invoice and tell me.. I’m still liable! I will not pay.. they are just ********.. I’m angry!!!

0
Replies (2)
Europcar
Europcar's reply05 Aug 2019, 11:05
Official
Good Day, 

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative will be contacting you shortly.

Thank you 

Europcar
Europcar
Europcar's reply07 Aug 2019, 14:15
Official
Good Dav Ms Marule

We sincerely apologize for any delay in advising an update. We are in a process of investigating the damages and incident with  our branch. I will revert back to you as soon as possible.

Thank you