1 reviews | Active since Jul 2019
Don’t use Europcar rental
I hired a vehicle from Europcar on the 28th August 2023 from Graaff-Reinet Reinet to drop it off in Port Elizabeth the same day. Gave them a deposit as normal with no concerns despite the fact that the deposit was too high relative to other rental car service providers. They said my deposit would be returned after 7 working days. It has been 15 days and they have not returned my deposit. I called their head office and they told me the refund department telephone lines are down and no one can reach them telephonically. They sent them and email which they will respond to at their earliest convenience. Like it is my fault that their lines are down and they don’t have a system that can help them send me back my money. Avoid them as far as you can. No after sale service. They are very rude on the call and they ask you to think of what they should do to resolve your issue.
It is also not correct. The supposed claim is for a chip that was on the car when I got it which Samuel noted when I collected the car. If there was any other chip it would be covered by the super waiver I took as well. How is it that the claims department doesn’t know about the chip that was declared by Samuel when he gave me the car and how have they not used the super waiver if there is a chip indeed. You are making up stories to keep my money. Please return my deposit and stop the running around and asking me to call yet another department. If you paid me back I would call you guys again but you not paying me and are asking me to call your different department. Why can’t you solve this like how easy it was to take my money. Totally unprofessional and no one should ever go through this.
It is also not correct. The supposed claim is for a chip that was on the car when I got it which Samuel noted when I collected the car. If there was any other chip it would be covered by the super waiver I took as well. How is it that the claims department doesn’t know about the chip that was declared by Samuel when he gave me the car and how have they not used the super waiver if there is a chip indeed. You are making up stories to keep my money. Please return my deposit and stop the running around and asking me to call yet another department. If you paid me back I would call you guys again but you not paying me and are asking me to call your different department. Why can’t you solve this like how easy it was to take my money. Totally unprofessional and no one should ever go through this.