DONT USE EUROPCAR!!!! Please!

Good day,

I lodged a formal complaint against Europcar Rivonia branch, more specifically an employee named Nico who provided horrible service and inspection. The gentleman he was working with was much more calm and understood my complaint.

I collected a Kia Picanto on 3rd February 2022. The inspection was done but quite quickly at that. There were smaller scratches as well that he did not note and said those are incidental. Fine, I let it go because the main visible scratches or issues on the car were identified.

I brought the car back on March 4th, completely clean and with a full tank. And now apparently there is a chip on the windscreen and a dent on the sill that I am responsible for. I work from home and I stay in covered parking, I have been unwell for a majority of this month because I didn't have my car. Where would I be driving to dent a sill and scratch windscreens?

Furthermore, When I got the car, I compared MY inspection note to the previous inspection note which was left in the glove compartment. and it showed similar scratches and dents, as well as some that were already on the car but not shown on my inspection note.Which goes to show the POOR inspection done by NIco. and now when it is time for me to bring back the car, all of a sudden he is "Mr Thorough ".

Out of curiosity, I went on Hellopeter to see Europcar reviews from your customers and Lo and behold, Europcar is ranked 9th out of 10 car hire companies, everyone is complaining about the same thing. Poor service, Hidden costs and blame for things they did not do. I see that this is a trend but unfortunately I will not be bul**** and ****med by Europcar and its chance taking employees. I paid the deposit of 1.5k when I collected the car in February. I am more than ready to take this up with the ombudsman of goods and services, I know my rights extremely well. I will not be bul**** by ********. This is the absolute last time I do business with this company and I hope you guys do the same. Especially that Nico guy, cold, inhumane and lacking of social skills.